Booking History Records Policy - Liamgo Skip to main content

Liamgo Booking History Records Policy

Effective Date: 15/05/2026
Last Updated:  15/05/2026

This Booking History Records Policy explains how Liamgo records and maintains booking history information associated with services arranged through the Liamgo platform.

This policy applies to users of the Liamgo mobile application, website, and related services (collectively, the “Platform”), including customers and Service Providers.

This policy supplements the Liamgo Data Retention Policy, Payment Transaction Logs Policy, and Privacy Policy.

By using the Platform, users acknowledge and agree to the recordkeeping practices described in this policy.

1. Purpose of Booking History Records

Liamgo maintains records of service bookings to support platform operations and ensure transparency between customers and Service Providers.

Booking history records help Liamgo:

  • document services requested or performed through the Platform
  • assist with customer support inquiries
  • resolve disputes between users
  • maintain operational and financial records
  • prevent fraudulent activity.

2. Information Included in Booking Records

Booking history records may include information related to services arranged through the Platform.

Examples may include:

  • booking identification number
  • service category
  • service description
  • service location or service area
  • booking date and time
  • provider assigned to the booking
  • booking status (requested, accepted, completed, cancelled)
  • transaction references associated with the booking.

These records help maintain accurate documentation of service activity on the Platform.

3. Access to Booking History

Users may access certain booking history information through their account on the Platform.

Customer Access

Customers may be able to view:

  • past service requests
  • booking confirmations
  • completed services
  • cancelled or declined bookings.

Provider Access

Service Providers may access records related to:

  • service requests received
  • accepted or completed jobs
  • cancelled or declined bookings
  • service performance history.

4. Use of Booking Records

Booking records may be used for operational purposes including:

  • facilitating communication between users
  • customer support assistance
  • dispute resolution
  • platform analytics and service improvements.

Booking records may also be used to enforce platform policies when necessary.

5. Retention of Booking Records

Booking records may be retained for a period necessary to:

  • support customer support and dispute resolution
  • comply with legal or regulatory obligations
  • maintain accurate financial and operational records.

Retention periods may vary depending on applicable laws and operational requirements.

Additional details regarding retention periods are available in the Liamgo Data Retention Policy.

6. Privacy and Data Protection

Booking history records may contain certain personal or transactional information.

Liamgo implements reasonable safeguards designed to protect this information from unauthorized access or misuse.

However, no platform can guarantee complete security.

7. Use in Dispute Resolution

Booking history records may be used when reviewing disputes related to services arranged through the Platform.

These records may assist in evaluating issues such as:

  • service completion disputes
  • cancellations
  • payment disputes
  • user conduct concerns.

8. Changes to This Policy

Liamgo may update this Booking History Records Policy periodically.

Updates will be posted with a revised Last Updated date.

Continued use of the Platform after updates are posted constitutes acceptance of the updated policy.

9. Contact Information

For questions regarding booking history records, please contact:

Liamgo LLC
Frisco, Texas, United States
Email: support@liamgo.com
Website: www.liamgo.com