Liamgo Dispute Resolution Records Policy
Effective Date: 15/05/2026
Last Updated: 15/05/2026
This Dispute Resolution Records Policy explains how Liamgo maintains records associated with disputes arising from services arranged through the Liamgo platform.
This policy applies to users of the Liamgo mobile application, website, and related services (collectively, the “Platform”), including customers and Service Providers.
This policy supplements the Liamgo Dispute Resolution & Arbitration Policy, Customer Dispute Resolution Policy, Provider Suspension Policy, Payment Processing Disclosure, and Data Retention Policy.
By using the Platform, users acknowledge and agree that dispute-related information may be recorded and maintained as described in this policy.
1. Purpose of Dispute Resolution Records
Liamgo maintains records related to disputes to support fair resolution processes and protect the integrity of the Platform.
Dispute records help Liamgo:
- review issues between customers and Service Providers
- document communications related to disputes
- investigate payment or service complaints
- prevent fraud or abuse
- enforce platform policies.
Maintaining accurate dispute records helps ensure transparency and accountability for all users.
2. Types of Disputes Covered
Dispute resolution records may be maintained for disputes including, but not limited to:
- service quality complaints
- booking cancellations or scheduling disputes
- payment or billing disputes
- refund requests
- chargeback investigations
- user conduct violations
- safety or fraud-related reports.
3. Information Included in Dispute Records
Dispute records may include information relevant to the issue under review.
Examples may include:
- dispute case identification numbers
- booking or transaction references
- descriptions of the issue reported
- communications between users and support teams
- timestamps of dispute submissions or updates
- supporting documentation or evidence submitted by users
- resolution decisions or outcomes.
These records help support fair evaluation of disputes and maintain a documented history of dispute activity on the Platform.
4. Use of Dispute Records
Dispute resolution records may be used for operational and compliance purposes, including:
- evaluating claims submitted by users
- reviewing evidence submitted by customers or providers
- determining appropriate outcomes or actions
- enforcing platform policies
- identifying patterns of misuse or fraud.
Dispute records may also assist with internal investigations or platform improvements.
5. Access to Dispute Records
Certain dispute information may be accessible to users through customer support interactions or platform notifications.
Service Providers and customers may receive updates regarding dispute outcomes through:
- in-app notifications
- email communications
- customer support correspondence.
Internal case notes or investigative materials may not be accessible to users.
6. Retention of Dispute Records
Dispute records may be retained for a period necessary to:
- resolve ongoing disputes
- comply with legal or regulatory requirements
- maintain historical records related to user conduct
- support fraud prevention and platform security.
Retention periods may vary depending on operational needs and applicable laws.
Additional information regarding record retention practices may be found in the Liamgo Data Retention Policy.
7. Privacy and Confidentiality
Dispute records may contain sensitive or personal information.
Liamgo takes reasonable steps to protect the confidentiality of dispute-related information and limit access to authorized personnel involved in dispute resolution processes.
However, information may be shared when required to:
- comply with legal obligations
- investigate fraudulent activity
- resolve disputes involving payment processors or financial institutions.
8. Use of Records in Arbitration or Legal Proceedings
If a dispute proceeds to arbitration or legal proceedings as outlined in the Liamgo Dispute Resolution & Arbitration Policy, records maintained by Liamgo may be used as documentation related to the dispute.
These records may include booking records, payment logs, communications, and dispute investigation notes.
9. Changes to This Policy
Liamgo may update this Dispute Resolution Records Policy periodically.
Updates will be posted with a revised Last Updated date.
Continued use of the Platform after updates are posted constitutes acceptance of the updated policy.
10. Contact Information
For questions regarding dispute records or dispute resolution procedures, please contact:
Liamgo LLC
Frisco, Texas, United States
Email: support@liamgo.com
Website: www.liamgo.com
