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Liamgo Customer Refund Policy

Effective Date: 18/05/2026
Last Updated:  18/05/2026

This Customer Refund Policy (“Policy”) explains the circumstances under which refunds may be issued for services booked through the Liamgo platform.

This Policy applies to all customers using the Liamgo mobile application, website, and related services (collectively, the “Platform”).

This Policy is incorporated into and forms part of the Liamgo Customer Terms and Conditions, Customer Booking Terms, and Customer Cancellation Policy.

By requesting or booking services through the Platform, you agree to this Policy.

1. Platform Role

Liamgo operates as a technology marketplace that connects customers with independent service providers.

Service Providers are responsible for performing services requested through the Platform.

Because services are performed by independent providers, refunds are not automatically guaranteed for completed services.

2. Refund Eligibility

Refunds may be considered in certain situations, including:

  • a provider cancels the service before completion
  • a service cannot be completed due to provider unavailability
  • duplicate charges or billing errors occur
  • services were not provided as booked.

Refund eligibility will be determined based on the specific circumstances of the booking.

3. Non-Refundable Situations

Refunds may not be issued in situations such as:

  • services completed as agreed
  • cancellations that occur outside permitted cancellation windows
  • no-show situations where the customer is not present at the scheduled service time
  • dissatisfaction based solely on subjective preferences after service completion.

Each refund request may be evaluated on a case-by-case basis.

4. Refund Requests

Customers requesting a refund should contact Liamgo support.

Refund requests may require information such as:

  • booking details
  • a description of the issue
  • supporting documentation where applicable.

Refund requests should be submitted within a reasonable period after the service or booking.

5. Refund Processing

If a refund is approved, it will generally be issued using the original payment method.

Refund processing times may vary depending on:

  • the payment processor
  • the customer’s financial institution
  • fraud prevention reviews.

6. Partial Refunds

In certain cases, partial refunds may be issued.

This may occur when:

  • a service is partially completed
  • part of the booking cannot be fulfilled
  • adjustments are required due to service changes.

7. Dispute Resolution

Customers and Service Providers are encouraged to communicate directly to resolve service-related concerns.

Liamgo may assist with dispute resolution at its discretion but is not responsible for guaranteeing the outcome of disputes between customers and providers.

8. Fraud Prevention

Liamgo reserves the right to deny refund requests that appear fraudulent, abusive, or inconsistent with platform policies.

Repeated abuse of refund requests may result in suspension or termination of customer accounts.

9. Limitation of Liability

To the fullest extent permitted by law, Liamgo shall not be liable for losses arising from:

  • services performed by independent service providers
  • disagreements regarding service quality
  • denied refund requests consistent with this Policy.

10. Changes to This Policy

Liamgo may update this Policy from time to time.

Updates will be posted with a revised Last Updated date.

Continued use of the Platform after updates are posted constitutes acceptance of the updated Policy.

11. Contact Information

For questions regarding this Policy, please contact:

Liamgo LLC
Frisco, Texas, United States
Email: support@liamgo.com
Website: www.liamgo.com